Login issues can stop you from using apps when you need them most. This guide focuses on practical, non-technical steps you can try right away.

Take a quick breath—these checks usually resolve it fast.

Login screen with lock icon on monitor

Next, check your basics before touching anything more complex.

1. Check your basics

Start with the simplest checks that unblock many sign-in issues.

Step 1: browser window with password field and warning

What to verify:

  • Is this the right account? Double-check the username or email you use to sign in.
  • Is your internet connection stable?
  • Is the device's date and time correct?
  • Have you recently cleared app data or browser cache?
  • Have you tried another device or an incognito/private window?

If any step looks off, address it and try signing in again.

Double-check your credentials and account access.

2. Verify credentials and permissions

The following checks help confirm you’re using the correct credentials and that your account isn’t blocked or restricted.

Before entering credentials, ensure:

  • You are using the correct username/email for this service.
  • Your password is up to date and not expired.
  • Two-factor prompts or security checks are set up properly if enabled.
  • Your account isn’t locked or deactivated by the service or admin.

If you still can’t sign in, proceed to network checks below.

Step 2: phone with 2FA prompt

Next, check network and device settings before you move on.

3. Check network and device settings

Even with valid credentials, network or device settings can block sign-in.

Try these steps:

  • Switch between Wi‑Fi and mobile data to test connections.
  • Restart the device or reset network settings if needed.
  • Update the app to the latest version or try on a different platform (web vs. app).
  • Disable VPNs or security software that might block login.

After these checks, if you still cannot sign in, contact support with details about your device, app version, and any error messages.

Here are final notes and quick tips to stay signed in.

Final thoughts

Most login issues are temporary or user-related. Keeping recovery options up to date helps prevent lockouts in the future.

Regularly review your security settings and consider saving backup codes where available.