When a checkout page won’t load in Chrome (spins forever, blanks out, or the “Pay” button does nothing), it’s usually a browser-side block: cached data, a cookie issue, an extension, or a pop-up redirect being stopped.
Work through the fixes below in order—you can stop as soon as checkout works again.
1. Try a private window to isolate cookies and extensions
Open an Incognito window and try the same checkout again.
- Windows/Linux: Ctrl + Shift + N
- Mac: Cmd + Shift + N
If it works in Incognito, the cause is usually an extension, blocked cookies, or corrupted site data in your normal profile.
2. Turn off extensions that can break checkout flows
Ad blockers, privacy blockers, script blockers, password managers, coupon/price tools, and “shopping assistant” extensions commonly interfere with payment redirects and embedded payment frames.
- Open chrome://extensions
- Toggle off extensions (start with blockers and shopping/coupon tools)
- Retry checkout
If checkout starts working, re-enable extensions one by one to find the specific one causing it.
3. Allow third-party cookies (or add a site exception)
Many payment steps rely on third-party cookies for secure handoffs (for example, between the store, a payment processor, and fraud checks). If they’re blocked, you may see a blank payment step, endless loading, or a “Something went wrong” message.
- Go to Settings → Privacy and security → Third-party cookies
- Temporarily set to Allow third-party cookies, or add an exception for the checkout site and the payment provider domain shown during checkout
After you complete payment, you can switch back to stricter cookie settings if you prefer.
4. Clear site data for the store (not your whole browser)
If your cart or payment step is stuck in a bad session, clearing just that site’s cookies/storage often fixes it without logging you out everywhere.
- Open the checkout site
- Click the padlock icon → Site settings
- Choose Clear data
- Reload the page and try checkout again
Expect to sign in again on that site afterward.
5. Enable pop-ups and redirects for the checkout site
Some payment flows open a bank authentication window, a 3‑D Secure challenge, or a hosted payment page. If Chrome blocks the pop-up/redirect, you can get stuck on the payment step.
- Settings → Privacy and security → Site settings → Pop-ups and redirects
- Add the store (and, if needed, the payment provider) to Allowed
- Retry checkout
If you see a small “Pop-up blocked” icon in the address bar during checkout, click it and allow.
6. Check date/time, VPN, and network filters
Payment pages are strict about security. If your device time is wrong, or traffic is being rewritten/filtered, payment scripts can fail silently.
- Set your device time to automatic (correct time zone too)
- Turn off VPN or “secure browsing” proxies temporarily
- If you’re on work/school Wi‑Fi, try a different network (filters can block payment domains)
A quick test: try the same checkout on a phone hotspot for one attempt.
7. Update Chrome and retry with hardware acceleration off (if pages freeze)
If the checkout page becomes unresponsive, elements don’t click, or the payment frame stays blank, it can be a rendering/GPU issue.
- Update Chrome: Menu (⋮) → Help → About Google Chrome
- Toggle hardware acceleration: Settings → System → Use hardware acceleration when available → turn off → relaunch
If this fixes it, you can keep acceleration off or update your graphics driver (desktop) later.
Final thoughts
Most Chrome checkout failures come down to extensions, cookie restrictions, or blocked redirects. Incognito is the fastest way to confirm it’s a browser-side issue.
If none of the steps work, try the same purchase in another browser once—if it succeeds there, you’ll know Chrome (or something attached to it) is the blocker.